Since we started working with First Internet over two years ago, their involvement as our IT partner has been fundamental to the growth and success of our business.
I have complete confidence in their technical knowledge and expertise but importantly, it is the relationship that we have that is the real "value add". They are approachable, listen carefully to our requirements and work closely with us to ensure we have the correct solution for our needs. Ultimately they deliver a very good standard of work that has at least matched but, more often than not, exceeded our expectations.
I would have no hesitation in recommending First Internet as a thoroughly all round, good partner to do business with.
We have been employing First Internet for over 10 years and I can honestly say this has been the best online decision we have made in this time.
Their innovative ideas and attention to detail has helped us become the market leader in our field and I am under no illusion that this would not have been possible without their assistance. In addition to a wonderful website for our customers they have created a backend system that allows our staff to seamlessly manage and process orders with just a few simple clicks of a mouse.
The most telling aspect of First Internet is that we have received the same level of service from the outset. Regardless of the work required be it a small simple job to a major overhaul of the website someone has always been on hand to help and advise.
I would not hesitate to recommend First Internet to anyone considering a web presence. My only worry is that one of our competitors discovers them...
We commissioned First Internet to rebuild our web site from scratch in October 2006. Our original web site, dating from 1999, had crashed and we desperately needed to transfer a huge amount of information onto a new database. The project also involved the development of a brand new content management system.
At the time, we had shortlisted five web site firms based in and around Manchester and asked them to provide quotes. To be honest, First Internet wasn't the cheapest quote we received, but they showed a real understanding of our needs - without busting my budget. What's more, they prepared a detailed written project plan outlining how they would tackle the project, how long it would take and the costs involved.
The content management system designed by First Internet is very user friendly - especially for non-techie types like e-reward. We can edit and update almost all aspects of our site - news, factsheets, top tips and so on. Best of all, the web site for our subscribers is so simple to use and intuitive.
If ever we do have any problems, or we want to make some more substantive changes to the site, the staff at First Internet always respond rapidly, politely and, most importantly, get it fixed without any fuss. First Internet also runs our email marketing campaigns and our regular email newsletters. Again, they always turn around our copy and make up the newsletter promptly.
I'd have no hesitation in recommending First Internet to you if you are looking for professional, top quality, cost effective web site, backed up by great customer service. It seemed like a tough choice to make between a couple of the proposals we had received in autumn 2006, but we are delighted with the decision we made. No regrets whatsoever. We made the right decision in appointing First Internet.
Lorna Green
Terence Livingstone
Thierry Dandache, New Business
tel: 0161 941 5330
Natalie Johnson, Client Services
tel: 0161 941 5330