BlackBerry: Setting up your email account

1. Log into the BlackBerry Internet Service (BIS) by entering your complete User ID and Password information.
   
2. Under Services select Email Accounts.
   
3. Next select Add An Email Account.
   
4. Now fill in your Email Address, Password and Confirm Password from the details provided and select Next.
   
5. You will be notified that your account cannot be automatically configured. Select Internet Service Provider Email (POP/IMAP). Then select Next.
   
6. You are required to enter your Email Adress again, followed by the Username and Password you have been provided with.
   
7. Next complete the Email Server field with the information provided and select POP for Server Type. Under Use SSL select No. Then select Next.
   
8. Your account now has been successfully added. Please note that BlackBerry Internet Service (BIS) will check for new email every 15 minutes.
   

Troubleshooting

• The user and password are both case-sensitve, so ensure you have entered them paying attention to whether they were in capitals or not.
• If you do not select to authenticate – you will not be able to send emails using this account. Authentication allows us to ensure only our customers can use this service.
• Older versions of Outlook will have slightly different ways of going about this process, but they will be essentially the same to the one described here.