Technical Support

Get in Touch

If you’re a First Internet customer and need help with your website or emails, or have any other queries regarding your hosting with us, please email support@firstinternet.co.uk and one of our technicians will be happy to assist you.

Alternatively you can speak to a technician directly by calling us on 0161 941 5330 and pressing option 2 from the menu.

Email Setup

If you’re looking for help on how to set up your email account, you can also use our online step-by-step guidelines:

• Outlook 2010
• Outlook 2007
• Outlook 2003
• Outlook Express 6
• Apple Mac Mail
• Apple iPhone/iPod Touch (iOS 4/5)
• Apple iPhone
• BlackBerry

If you’re email program is not listed above, you may be able to use the closest match to help you out.

Collecting Emails from Two Devices?

If you want to receive emails to two or more devices, please ensure that you set your email programs to leave messages on the mail server for up to 3 days. All mailboxes have a quota of 100MB on the mail server. Leaving messages on the server for longer than 3 days may cause your mailbox to stop receiving emails due to the quota being exceeded.