1. |
Log into the BlackBerry® Internet Service (BIS) by entering your complete User ID and Password information.
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2. |
Under Services select Email Accounts.
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3. |
Next select Add An Email Account
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4. |
Now fill in your Email Address, Password and Confirm Password from the details provided and select Next.
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5. |
You will be notified that your account cannot be automatically configured. Select Internet Service Provider Email (POP/IMAP). Then select Next.
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6. |
You are required to enter your Email Adress again, followed by the Username and Password you have been provided with.
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7. |
Next complete the Email Server field with the information provided and select POP for Server Type. Under Use SSL select No. Then select Next.
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8. |
Your account now has been successfully added. Please note thatBlackBerry® Internet Service (BIS) will check for new email every 15 minutes.
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Troubleshooting
- The user and password are both capitals-sensitve, so ensure you have entered them paying attention to
whether they were in capitals or not.
- If you do not select to authenticate - you will not be able to send emails using this account. Authentication
allows us to ensure only our customers can use this service.
- Older versions of Outlook will have slightly different ways of going about this process, but they will be
essentially the same to the one described here.
- If you are collecting email more often than every 10 minutes your account will automatically be deactivated
to ensure other users can collect their emails.
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